Tell us what it is doing.

Windows PCs and laptops, Macs on both Apple silicon and Intel, iPhones and iPads, and printers from every major manufacturer — inkjet, laser and multifunction. We are independent, so we are not tied to any manufacturer and we take no commission on hardware. We do not carry out physical repairs such as screens, batteries or water damage, and we do not do warranty work; when that is the answer, we tell you at diagnosis and point you to the right place rather than charging you for it.

Yes, and there is no obligation attached to it. We work out what is wrong and tell you the fixed price to fix it. If you would rather not proceed, you owe nothing and we will not chase you. If the fault turns out to be something trivial you can resolve yourself, we will just tell you how.

Because a headline price for 'virus removal' would be close to meaningless — the same symptom can be a two-minute browser extension or a failing drive that needs data recovered. We would rather diagnose first and quote a real number than advertise a low figure and revise it upward once we are in the job.

Most software problems we resolve remotely, in a session you start and can watch and end yourself. Hardware faults, network installations and anything needing physical access are handled on site. We will tell you which applies at diagnosis.

No. FixMyPC is an independent service business with no affiliation to Microsoft, Apple, or any antivirus or software publisher. We work on their products; we do not represent them. If your issue is best handled by the manufacturer under warranty, we will tell you and point you to them rather than charging you for it.

No. We never make unsolicited calls and we never place warnings on your screen telling you to phone us. Unsolicited calls and full-screen browser warnings are the two most common tech-support scam formats. Hang up, close the browser, and report it to the FTC at reportfraud.ftc.gov.

No. Remote sessions are one-time and end when the window closes. We do not install persistent access tools on consumer machines. Business clients on an ongoing support arrangement can opt into managed access, and that is set up explicitly and documented.

Then you do not pay for the attempt. If the honest answer is that a machine is beyond economic repair, we say so and help you plan the replacement and the data migration instead of billing you for work that will not help.

Remote support is available anywhere in the United States during our operating hours. On-site visits cover Palm Beach County and the surrounding South Florida area.